Terms of Service
Effective Date: July 5, 2025
Welcome to www.heritagejute.com, the official website of Heritage Jute Fibers, a registered exporter of jute and cotton products based in Bangladesh. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or engaging in business with us.
1. Acceptance of Terms
By accessing this website or purchasing our products, you agree to be legally bound by these Terms of Service, our Privacy Policy, and any other policies posted on this website.
If you do not agree to these terms, please do not use our website or services.
2. Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment.
You may not:
- Use the site to send unsolicited promotional content (spam)
- Attempt to hack, modify, or disrupt the website or its servers
- Post or share false, misleading, or offensive information
3. Product Information
We aim to ensure that all product details, descriptions, and prices are accurate and up to date. However, we reserve the right to correct any errors or omissions, and to update information without prior notice.
Product availability and specifications may change based on supply and market conditions.
4. Pricing & Payment
All prices for our jute and cotton products are quoted based on current market rates, shipping conditions, and client location. Pricing is subject to negotiation and confirmation during the quotation stage.
We accept payment through secure bank transfers or agreed-upon payment terms. Orders are only processed upon receipt of the agreed deposit or full payment, as specified.
5. Shipping & Delivery
We ensure timely shipment of goods via trusted logistics partners. However, delivery timelines may vary depending on order size, customs clearance, and international shipping conditions.
We are not liable for delays caused by events beyond our control, such as natural disasters, port issues, or regulatory changes.
6. Returns & Refunds
As a B2B exporter, returns are generally not accepted once goods have been inspected, approved, and shipped. Any request for refunds must be submitted in writing within 7 days of receiving the shipment, along with detailed evidence of product defects.
Approved refunds or replacements will be handled on a case-by-case basis.
7. Intellectual Property
All content on this website—including text, images, graphics, logos, and trademarks—is the property of Heritage Jute Fibers and may not be reproduced, distributed, or used without our prior written permission.
8. Limitation of Liability
Heritage Jute Fibers shall not be held liable for:
- Any indirect, incidental, or consequential damages
- Losses due to delayed delivery or incorrect usage of products
- Errors or inaccuracies on the website
Your use of this site and our services is at your sole risk.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
10. Changes to the Terms
We may update these Terms of Service at any time without prior notice. Changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.
11. Contact Us
If you have any questions about these Terms, please contact us:
Heritage Jute Fibers
House: 34, Road: 10, Nikunja-2, Dhaka-1229, Bangladesh
📧 Email: info@heritagejute.com
📞 Phone: +880 1841-111625 | +880 9611-101558